Call Centre Agent for Italian language!


Gi Group HR Solutions d.o.o. as a leader in the region and part of Gi Group, prestigious and one of the leading consulting companies in the field of human resources, is able to offer comprehensive solutions in all areas of human resources management.


On behalf of our client, one of the world’s leading outsourcing providers of customer experience management, we are looking for positive, flexible and team-oriented individuals to fill in the following position:



Call Centre Agent for Italian language

(Location: Belgrade, Serbia)






  • Promptly responding to customer requests via phone, email, chat, letter, or social media
  • Managing and resolving customer complaints and reducing possible customer dissatisfaction
  • Identifying, researching, and resolving customer issues using all available resources
  • Providing personalized customer service by responding to the needs of the customers
  • Generating customer interest in the services or products offered by the company
  • Ensuring feedback from the customer to further improve the customer services





  • Excellent knowledge of Italian language (C1 level both written and spoken)
  • Very good interpersonal skills coupled with a positive attitude
  • Ability to work in a fast-paced, results-oriented environment
  • High level of flexibility and welcoming attitude towards change/improvements
  • A persuasive, approachable and friendly telephone manner
  • Stress resilient person
  • Very good PC skill and good technical knowledge/ interest in technical field




If you are interested in the position and your profile fits the above stated requirements, please follow this link to fill out an on-line application: www.gigroup.rs/aktuelni_konkursi


Closing date: 23.09.2016.


Please note that only short-listed candidates will be contacted.